Key Attributes of Successful Communications-Platform-as-a-Services (CPaaS) providers

If your company is looking for integrated communication solutions that allow seamless customer engagement, this Q&A provides insights on CPaaS solutions that take the complexity out of creating customized customer engagement applications. Understanding capabilities of full-stack CPaaS providers as opposed to single-point API specialists that have swamped the market in response to strong demand for customized customer engagement solutions.

Best practices of CPaaS, and what challenges does it address for facilitating multichannel customer engagement

Key challenges facing developers in leveraging CPaaS platforms

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Digital Interconnect

What you'll learn from this IDC Whitepaper:

SAP® Digital Interconnect

Largest and most reliable cloud messaging network powering over 1B messages per day

Reaches 99% of the world's mobile subscribers in almost every country

Connects to thousands of mobile operators directly across the globe

Key attributes of a CPaaS-enabled cloud contact center solution

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